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Dig into the archives + read all of the community-product essays

Rebecca Pierson Rebecca Pierson

#05 It’s Giving “I Feel Safe Here”

In this essay you’ll learn:

  • The ways safety impacts your business (hint: $$$)

  • How Peloton creates a culture of safety for beginners

  • How to use a ‘fears map’ to build a safer, better product

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Rebecca Pierson Rebecca Pierson

#04 Five Lessons From a Community Manager With Over 99% Retention

In this essay you’ll learn:

  • The unexpected digital product lessons from a trailer mobile-home park community

  • How my Mom went from selling homes to managing the community for 30+ years

  • The management strategies that have resulted in 99% retention of the community

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